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Built for DPC HIPAA Ready SOC 2 Type II US Hosted ★★★★★4.7 star rated
For care teams

Stay connected long after the visit ends.

Create intelligent patient journeys that nurture, educate, and re-engage patients until meaningful outcomes are achieved.

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Journey Builder
Audience
Timeline
AI Agent
Journey Analytics
Journey Builder
Membership Renewal
60 days before expiry
Reminder sent
Membership renewed
12
journeys live
340
patients currently in a journey
Audience
Diabetes patients, PHQ > 10
Matches today86
Added this week+7
6
saved audiences
Live
audience updates automatically
Timeline
Maria S. — Welcome Journey
Welcome SMS sent
Assessment completed
30-day check-in due
4
steps completed
2
steps remaining
Retention Agent
Running: Membership Renewal
Hi James, your membership renews in 10 days — want us to keep your current plan?
Yes, please renew it
Done! You're all set for another year.
5
AI agents running journeys
76%
resolved without a human touch
Started
1,204
Active
340
Completed
812
Outcome Achievement
82% of journeys reach their outcome
FROM VISIT TO LIFETIME RELATIONSHIP

The story only Reachly can tell.

Reachly isn't a marketing automation tool. It's a continuity of care engine.

Appointment Completed
Thank You
Education
Weekly Check-in
Goal Reminder
Assessment
Follow-up Visit
Membership Renewal
Lifelong Relationship
THE PROBLEM

Care doesn't end after an appointment. Most clinics act like it does.

Relationships fade without continuous engagement — and most clinics have no system for that in between visits.

Patients Disappear
44%
Of patients have no contact with the practice between visits
Inconsistent Follow-Up
1 in 3
Follow-ups that happen only when staff remember
Manual Reminders
6 hrs
Staff time spent on manual outreach every week
Forgotten Education
71%
Of patient education is never followed up on
Chronic Disengagement
28%
Of chronic patients go quiet between visits
Missed Renewals
17%
Of memberships lapse without ever being reached
MEET REACHLY

Not campaigns. Not broadcasts. Continuous, personalized journeys.

Build once, and it runs for as long as your patients need it.

Welcome Journey

Every new member, guided from day one.

Membership Renewal

Nurtured toward renewal before it ever lapses.

Diabetes Coaching

Ongoing check-ins between every visit.

Annual Wellness Reminder

Booked before the patient has to think about it.

Missed Appointment Recovery

A no-show becomes a rebooked visit.

Hypertension Follow-up

Consistent check-ins, without staff having to remember.

INTELLIGENT AUDIENCES

Not static lists. Living audiences.

AI continuously updates who's in a journey — no one has to rebuild a list by hand.

PHQ > 10

Patients flagged by their own assessment scores.

No visit in 6 months

Quietly overdue, caught automatically.

Diabetes patients

A living panel, not a one-time export.

New members

Enrolled into onboarding automatically.

Expiring memberships

Reached before the renewal date, not after.

Missed assessments

Nudged automatically until they're done.

MULTI-CHANNEL ENGAGEMENT

One journey. Multiple touchpoints.

SMS
Email
Chat
Phone
Memberly
Push Notifications
NOVA PANELS

Stay inside Reachly.

Whatever a journey step needs, it opens right where you are.

Need to review assessments?
Assessly opens in a Nova Panel
Connectly
Scribely
Scheduley
Coachly
Payly
Taskly
AI RUNS THE JOURNEY

Choose an AI teammate. Reachly orchestrates. The AI personalizes.

Retention Agent
AI Teammate

Reaches out before a membership ever lapses.

Diabetes Coach
AI Teammate

Runs ongoing check-ins for every diabetic patient.

Welcome Agent
AI Teammate

Guides every new member through their first 30 days.

Recall Agent
AI Teammate

Brings overdue patients back onto the calendar.

Membership Renewal Agent
AI Teammate

Nurtures every member toward a confident renewal.

EXAMPLE JOURNEY

New Member Welcome, built once.

Membership Purchased
Welcome SMS
Assessment
Education
30-day Check-in
Appointment Reminder
Follow-up
Outcome Achieved
OUTCOME-DRIVEN ENGAGEMENT

Measured by outcomes. Not open rates.

Every journey exists to reach one real outcome, not to hit a send count.

Membership Renewed

Not just "email opened."

Assessment Completed

A real clinical response, not a click.

Appointment Booked

A visit on the calendar, not a link tapped.

Education Completed

Actually finished, not just delivered.

Patient Re-engaged

Back in active care, measurably.

JOURNEY ANALYTICS

See exactly where every journey stands.

Journeys Started
1,204
Patients enrolled across all active journeys
Active Patients
340
Currently mid-journey right now
Completed
812
Journeys that reached their final step
Drop-Offs
6%
Exit a journey before it finishes
Outcome Achievement
82%
Of journeys reach their intended outcome
Conversion Rate
64%
Of contacted patients complete the target action
EVERYTHING CONNECTED

Nothing duplicated. Everything linked.

Reachly
Connectly
Assessly
Scheduley
Coachly
Taskly
WHY TEAMS LOVE REACHLY

Continuous engagement. Higher retention. Better outcomes.

Continuous engagement

Patients hear from you between visits, not just at them.

Less manual outreach

Journeys run themselves once they're built.

Higher retention

Fewer memberships lapse quietly.

Better adherence

Chronic patients stay engaged with their plan.

Improved outcomes

Because the relationship never actually pauses.

★★★★★

"Our renewal rate went up the quarter we turned on Reachly. Patients just don't fall off our radar anymore."

SO
Sam Ohara
Practice Owner
★★★★★

"It quietly does the follow-up work none of us had time for."

NC
Nathaniel Cole
Front Desk Lead
★★★★★

"Renewals used to slip through the cracks. Now they just don't."

SJ
Sarah Johnson
Front Desk Lead
SECURITY & COMPLIANCE

Built to the standard healthcare data requires.

Audit History
Consent Tracking
Permissions
HIPAA-Ready Architecture
START SMALL

Launch one journey today. Expand into a full engagement ecosystem tomorrow.

Connectly
Assessly
Scheduley
Coachly
FAQ

Questions teams actually ask.

Is Reachly just email marketing for patients?
No — journeys are personalized, multi-channel, and measured by clinical and business outcomes, not open rates.
Do we have to manually build our patient lists?
No — audiences update themselves continuously based on live clinical and membership data.
Can a journey hand off to a real staff member?
Yes — any step can route to a person, with full context, the moment it needs human judgment.

Relationships don't end after the visit.

Keep every patient connected. Every day. Every milestone.

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